Terms & Conditions
The TPXBullion website is owned by TPX Network
Suite A, Radclyffe House, 66-68 Hagley road, Edgebaston, Birmingham, B16 8PF.
By using this website and/or entering into dealings with us you agree to accept the following
Terms & Conditions.
We reserve the right to update and change the website and these terms without prior warning or notice.
These Terms & Conditions do not affect your statutory rights.
These terms and any contract entered into in consequence of your use of our website are subject to English law and the sole jurisdiction of the courts of England & Wales.
1 - Prices & Payment
Prices stated on the website are “live” and they will be fixed at the time of your order.
The prices are based on the current trading price of gold, our expert brokers will always endeavour to purchase at the best possible price.
We reserve the right to cancel any order even after payment received. Should an invoice be cancelled by us a full refund would be issued.
We will confirm receipt of funds, then send an additional confirmation of your order and amount of gold, by email, once purchased by our brokers.
If required, prices can also be fixed over the phone by speaking to our sales team directly. Please note payment can only be accepted from accounts registered in your own name.
2 – Transportation, Storage and Insurance.
Our service includes free transportation to Brinks secure depository as well as free Lloyd's of London Insurance.
3 – Orders
Orders can be placed through an application form on the website or by calling us on the number shown on the website. No purchases are made by our brokers until full payment is received.
4 – Collection (Where available)
Orders that have been fully paid in advance can be collected from a TPXPoint after we have contacted you to inform you that your package is ready to collect.
When you come to collect you must produce identification and a copy of the invoice for the goods you are collecting. We cannot release the goods to 3rd parties.
We do NOT keep any goods on site and therefore it is not possible to collect any goods other than those ordered and packaged ready for collection.
Please note: Any physical gold collected from us becomes the sole responsibility of the purchaser it is NOT covered by our insurances. (We highly recommend that your assets are covered by suitable insurance).
5 – Cancellation and Returns
The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply because the price of the gold that we sell is dependent upon fluctuations in the financial markets that are beyond our control.
In the event that you wish to cancel an order for gold which you have paid for, the cancellation charge will be 2.5% of the total order value, plus any consequential loss owing to the fluctuation in the price of the metal.
We are happy to provide you with a refund or exchange in line with your rights as a consumer.
We reserve the right to cancel any order as we see fit and return the funds to the customer.
6 - Fraud Prevention & Requirement for ID
In certain circumstances, customers will be required to provide certified proof of Identity to satisfy the anti money laundering and fraud legislation that governs our industry. In certain circumstance we may ask for this information to satisfy our internal security checks in order to provide safe delivery of your product. Where we request proof of address, we are unable to accept a mobile phone bill.
For orders of over £15,000 we require a copy of the purchaser's photographic ID, and a copy of a recent utility bill (this is required irrespective of method of payment). More information on the forms of certification for ID is available in our Frequently Asked Questions section. We may use your personal information to conduct anti-fraud checks. Information which you supply may be given to credit reference or fraud prevention agencies. All personal information provided will be treated in accordance with the Data Protection Act of 2018.
We will support efforts and contribute to the effective elimination of money laundering where we identify a reasonable risk of money laundering resulting from, or connected to, the trade, handling, transport or export of precious metals.’
7 – Liability
The service provided by us will be exercised with reasonable skill and care and performed within a reasonable time and as described in these terms. We do not make any guarantees about the provision of our products and we do not provide financial advice.
We cannot be held responsible for our products once ownership has been passed to the customer.
8 - Force Majeure
We are not liable or responsible for any delay or failure to perform any of our contractual agreements, caused by events outside of our reasonable control (i.e. a Force Majeure Event)
A Force Majeure Event can include, but is not limited to an act, event, non-occurrence, accident or omission that is beyond our reasonable control, including;
Civil common, riot, invasion, terrorist attack (or threat of), war (declared or undeclared), or any occurrence resulting from a declared crisis in the banking system.
Fire, flood, earthquake, storm, subsidence, epidemic or any other natural disaster.
Inability to use transport, including railways, shipping, aircraft, motor transport and any other means of private or public transport.
Inability to use public or private telecommunication networks/internet.
Any obligations on us are suspended for the duration of any Force Majeure Event, we will also have additional time to perform our obligations for the duration of that Event. We will take any reasonable steps to help bring the Force Majeure Event to an end or find a way to complete our obligations despite the Event, and resume normal trading terms as soon after the event as possible.
9 - General Provisions
Our brokers use their expertise when purchasing bullion we aim to provide accurate product and pricing information however, pricing or descriptive errors may occur. TPXBullion shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. We may need to contact you for instructions or to cancel your order and notify you of such cancellation.
Prices and availability are subject to change without notice.
10 - Quality Assurance
All gold sold by TPXBullion will be LBMA Approved 999.9% fine bullion.
We cannot guarantee the purity or authenticity of any bullion unless purchased and/or stored directly from ourselves.
If you have any queries regarding these terms, please contact us on 02920 786400 or email us on email@example.com